SOFTWARE REFUND POLICY

Last Updated: August 2017

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Android and iOS devices should be jailbroken/rooted in order to use the advanced features of PhoneSpio and be in conformity with the Compatibility Policy. For details click here

In case you have technical issues with the Software, which cannot be fixed by PhoneSpio Customer Support Center, you may be eligible for a full refund within 30 days in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

Refund Conditions

No refund can be issued to a user in case the reasons for a refund are completely beyond PhoneSpio control. They include, but are not limited to:

How to claim your refund

  1. Send an email to the Refund Department [email protected] within 30 day of purchase
  2. If, after working with you, the software is found to be at fault then a full refund will be provided, as long your initial contact is within 30 days of purchase.
  3. The refund decision shall be made up to three business days.
  4. After we approve the refund request, the process is executed by your bank or credit card

PRODUCT REFUND ELIGIBILITY

Product Refund Eligibility
PhoneSpio Android Basic All Products
PhoneSpio Android Standard All Products
PhoneSpio Android Premium All Products
PhoneSpio Windows All Products
Manual PayPal payments Cannot be refunded
Manual wire transfer payments Cannot be refunded
SMS Credits Cannot be refunded

CHARGEBACK RELATED

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee currently set at $50 (US Dollars).